No, we are a practitioner/provider only medical diagnostics company.

We only offer the finger stick test in the UK. However, you can request a phlebotomist to take a blood draw and drop blood spots onto the collection card if you wish. Your patient/client will receive everything they need to carry out the test.

No, we suggest they keep to their current diet.

No, we only sell our kits through registered health care professionals, and all orders are placed through them.

We do have an option where your client can pay directly. This option is available on the ordering page. Please note, that if you choose this option, your patient will be paying the practitioner price.

All results will be uploaded to our Practitioner Results Portal. Once your initial results are available, you will receive an email containing a link to the portal along with your username and password. You can access results from within your portal where you can view and download results

If you have not received your username and password, or if you encounter any issues, please contact us directly at ukoffice@kbmodiagnostics.com

Yes, if we have an email address for your patient, they will receive an email 14 days after the report posting date with login details and instructions on how to download the app.

We aim to make our returns process as straightforward as possible. If you need to cancel an order, refunds are issued based on the following criteria:

1. The 14-Day Statutory Cooling-Off Period

In accordance with the Consumer Contracts Regulations 2013, you are entitled to a full refund if you cancel your order within 14 days of receiving your kit.

• Condition for Full Refund: To receive a full refund, the kit must be returned unused, complete, and in a re-saleable condition at the expense of the customer.
• Handling of Goods: If the kit or its internal components (such as lancets, vials, or swabs) have been used, handled excessively, or damaged, we reserve the right to reduce your refund to reflect the diminished value of the goods.

2. Tiered Refund Policy (After 14 Days)

 If you decide to cancel after the statutory 14-day period has passed, we offer the following sliding scale of refunds based on the date of payment:

• 15 – 45 Days: 50% refund of the test cost.
• 46 – 60 Days: 30% refund of the test cost.
• 60+ Days: Orders are deemed null and void; no refunds are available.

3. Damaged or Unusable Returns

If a kit is returned to us damaged, incomplete, or in a condition that prevents re-sale (outside of the statutory 14-day period), an admin and replacement fee of £30 will be deducted from your final refund amount.

4. Processing Your Refund

• Refunds will be issued to the original payer (either the Practitioner or the Patient) via the original payment method.
• Please ensure the kit is returned in the original packaging.

Please refer to our full Terms and Conditions for further details.