Practitioner FAQ

Need support?

Consultations are available to all practitioners with one of our expert team members to answer questions or explain the results.

If you have any questions, please do not hesitate to book a support call with us.

You can book a support call by clicking here.

Please complete your registration here.

You will then receive a welcome email which will contain your Provider Reference Number.

Click here to order your FIT test kit.
You will need your Provider Reference Number.

No, we are a practitioner/provider only medical diagnostics company.

Have a look or download our easy colour coded guide for each test and every food we test for.

This video demonstrates how to collect a blood sample correctly.

We only offer the finger stick test in the UK, however, you can ask your phlebotomist to drop blood spots onto the collection card if you wish. Your patient/client will receive everything they need to carry out the test.

No, it is not necessary to eliminate any foods before any of the FIT tests.

We endeavour to ship all kits within 24 hours Monday-Friday, first class post in the UK directly to your client/patient. We also offer free returns within the UK.

European orders can be made via the website but will incur a shipping fee.

For orders outside Europe please get in touch for accurate shipping quotes.

Patients’ results are reported directly to the provider/practitioner via Box.com. This is a HIPPA compliant cloud solution and is a secure portal. Here you can print, share, download and save results.

When your results are ready, we will send out an invitation to our box.com portal to view the results. This is linked with KBMO – please accept the invitation and set up a login. Once you have done this once, all further results will be easily accessible. You can then set up notifications once you have an account.

You can expect to see a result in your Box account within 3 weeks of the Lab receiving the sample.

KBMO completed a multi-centre study in Southern California focusing on 100 patients with IBS. This clinical study moved KBMO Diagnostics from biological plausibility to clinical efficacy.

Please click the link below to listen to the podcast explaining the IBS Clinical study.
Move From Biological Plausibility to Clinical Efficacy

We host regular webinars to registered providers – keep an eye on your email for details.

We also have a YouTube channel with all our webinars.